Frequently Asked Questions

Onboarding is guided. We start with a needs assessment, then configure your POS and back‑office settings, prepare data templates (items, customers, inventory), import your cleaned data, train users, and schedule a soft go‑live. Smaller single‑store setups typically go live in weeks; multi‑store and e‑commerce projects can take longer depending on scope and data quality.

Yes. We provide import templates and mapping to bring over customer, product, and transaction history from legacy systems. You can choose how much history to migrate; many retailers import recent, high‑value years for speed and keep older data archived. Our team can assist with export, cleanup, and structured import to ensure accuracy.

Most retailers can go live with PIRO Retail in a few weeks, depending on data migration and training needs. Single-store setups are typically faster, while multi-store businesses or those with e-commerce integrations may take longer. Our onboarding team provides templates, guided sessions, and remote support to keep the process smooth.

They guarantee a maximum 2-hour response time, with phone and chat support prioritized for a fast resolution.

You’ll need a 10″ tablet or PC with a modern browser, optional barcode/RFID scanner, tag printer (e.g., Zebra), and optionally receipt printer and credit card terminal.

Yes. PIRO Retail is a cloud-based POS that works on tablets, iPads, and laptops. This flexibility allows you to sell on the showroom floor, at trade shows, or pop-up events, while keeping inventory and customer data synced in real time.

No, PIRO Retail does not store data locally. All data is hosted on secure private cloud servers, ensuring that no unauthorized parties can access it. Our team handles all maintenance and updates remotely, so you don’t need to worry about IT overhead. In addition, daily backups guarantee that in the unlikely event of data loss, your system can be quickly restored.

The offboarding process with PIRO Retail is smooth and straightforward. Since we do not require long-term contracts, your subscription can be cancelled on a month-to-month basis. If you decide to move to another vendor, we provide the option — and support — to export all necessary data in the required format, making migration to your new system easier. Of course, our goal is to deliver a service that meets your needs so well that you won’t want to switch.

PIRO Retail uses private cloud servers with role-based access, SSL encryption, and daily backups. Data centers are compliant with international security standards to ensure customer and transaction data remain protected at all times.

PIRO Retail is hosted on secure private cloud servers with 99.9% uptime, ensuring your POS is always accessible. The system is optimized for fast checkouts and quick searches, even during peak hours, so your team and customers never experience delays.

PIRO Retail is a web-based jewelry POS and workshop management software, designed specifically for jewelry retailers. It enables retail stores- whether brick-and-mortar, online, or a combination - to manage front-end sales and back-end workshop operations all in one unified platform.

It’s perfect for jewelry businesses that operate with in-store and online sales, handle custom orders and in-house repairs, and require complex inventory tracking - especially for items with multiple variants like ring sizes or metal types.

PIRO offers a clean, touch-optimized interface that runs in any modern browser or tablet -ideal for sales counters or trade shows. It eliminates clutter and speeds up transaction handling. With is back-office tools, you can have full control over your price quotes, repairs and custom orders.

Unlike generic POS tools, PIRO Retail is built exclusively for the jewelry industry, supporting metal types, ring sizes, inventory variants, custom pricing, and workshop repair tracking in one system.

It natively supports repairs, custom jobs, memos, and complex inventory structures (loose stones, metals, serialized items) that many competitors handle only partially or with workarounds. In addition, PIRO provides direct integrations with e-commerce, accounting, and optional PIRO Fusion ERP, giving jewelers a path to scale beyond POS when their business grows.

Pricing starts at $169/month for an admin user and a POS user, with additional roles (POS users, workshop staff, etc.) available at tiered rates.

In addition to user licenses, optional costs may include: implementation project management, data migration, and training; integrations and add‑ons (e.g., Shopify/Etsy, QuickBooks/Xero, payment processing); SLA support plans; and any POS hardware (e.g., barcode scanners, receipt printers).

PIRO Retail is offered as a monthly or annual subscription. This keeps your upfront costs low and ensures you always run the latest version without upgrade fees. Unlike one-time license models, subscription pricing also includes hosting, backups, and updates.

No. PIRO Retail is provided on a month-to-month subscription, and you can cancel at any time without penalty. We believe in flexibility and earning your business every month, not locking you into long commitments.

Yes. You can request a personalized demo tailored to your business workflows, and in some cases we provide trial access so you can test the POS functions with your own data.

Definitely. All you need is a tablet and internet connection - plus a receipt printer - to sell anywhere efficiently. All orders go to the back-office instantly.

Yes. You can create detailed quotes or invoices with images, custom pricing, notes, and tax rules - ideal for high-value jewelry sales.

Yes. PIRO Retail supports secure online payments via card links sent by SMS or email. Customers can pay invoices by credit card from their phone or computer, and payments are matched to the sale automatically. This is ideal for remote, custom, and after‑sale payments.

Yes. PIRO supports sending secure payment links via SMS or email, allowing customers to pay by credit card seamlessly.

Yes. PIRO Retail’s POS supports split tenders (e.g., part cash, part card), layaways, deposits, and scheduled payments. These functions are especially important in jewelry sales, where larger-ticket items often require flexible payment options.

Yes. PIRO Retail has built-in workflows for repairs, special orders, and custom jobs. Staff can create repair or custom order tickets at the POS, capture details (design notes, stones, labor), assign them to workshop staff, and track progress until completion. Customers can be updated automatically by email or portal.

A built-in marketing tool is currently under development, which will enable more advanced campaign capabilities without relying on third-party CRMs. At present, the system supports sending individual emails, while mass email functionality and other powerful marketing features are in progress.

Yes. PIRO Retail includes built-in tools for loyalty programs, discounts, and customer rewards. You can configure points or tier-based systems, run promotions, and track customer spending history - helping you build stronger customer relationships and repeat sales.

Yes. The back-office module handles job order management, repair tracking, purchasing, and inventory movements - eliminating the need for separate tools like Asana or Monday.com.

Absolutely. PIRO tracks the full lifecycle of custom pieces and repairs - from job tracking and material use to invoicing - within the same system.

You get access to pre-built retail reports and a custom report builder to monitor sales, inventory turnover, employee performance, and repair workflows.

PIRO supports full inventory tracking - metals, diamonds, semi-finished components, and finished items. You can track by measurement units, ring sizes, location, and movement category.

Yes. PIRO Retail is designed for jewelers and includes metal purity, karat, and weight tracking. You can manage raw materials, finished items, and component details with precision, ensuring accurate costing, compliance, and reporting.

Yes. The system includes memo management to handle items received on memo from vendors or manufacturers, improving transparency on non-owned inventory.

Absolutely. You can set automatic reorder thresholds so popular items are replenished just in time, avoiding stockouts and overstocks.

Yes. PIRO Retail supports multi-location inventory management, allowing you to transfer items between stores, warehouses, or even separate company entities. Transfers are tracked in real time with full audit history, so stock levels remain accurate across all locations. This ensures you always know where items are, reduces shrinkage, and simplifies reporting for businesses that operate multiple stores or distribution points.

Yes. You can create professional appraisal documents directly in PIRO Retail, complete with gemstone details, metal karat/weight, images, and valuations. These can be printed or shared with customers digitally, enhancing the buying experience and trust.

Yes. Beyond standard sales and inventory reports, PIRO Retail connects with business intelligence (BI) tools such as Power BI. You can extract and visualize data for deeper insights into sales trends, profitability, and customer behavior.

Yes. PIRO Retail provides bi‑directional integrations with Shopify (and also WooCommerce and Etsy). You can sync products, images, prices, and stock levels, and automatically import online orders into PIRO for fulfillment. Inventory updates propagate near real time across POS, back office, and your online store.

Yes. PIRO includes built-in sales tax management and can also integrate with TaxJar for complex, multi-state or international tax requirements.