Sales:

PIRO Retail

Jewelry POS software · cloud-based · since 2007

Jewelry POS that connects the sale to the work behind it.

PIRO Retail keeps sales, custom orders, repairs, memo, loose stones and inventory connected — so your team can move work forward without jumping between disconnected systems.

Book a demoSee pricing
  • Starts at $169/month
  • Custom orders & repairs built in
  • Cloud-based, runs in the browser
  • In-house human support
PIRO Retail jewelry POS software running on a tablet at the sales counter

Repair #1042

In workshop · due Fri

Custom order

Quote approved · deposit paid

1.02ct stone

On memo · vendor owned

The problem

The transaction is only the visible part.

Behind every jewelry sale are jobs, items, approvals, status updates, payments and follow-up. When those live in separate systems, your team becomes the integration.

“Where is this repair?”

The answer should not depend on who happens to be working today.

“Has the custom order been approved?”

Quotes, deposits and job status should not live in separate places.

“Is this stone ours or on memo?”

Ownership and availability matter as much as location.

“Is this item available online and in-store?”

Your team should not reconcile Shopify and the showcase by hand.

“Who should we follow up with today?”

Customer opportunities should not depend on your best associate remembering them.

PIRO keeps those answers connected to the sale.

Book a demo

Three parts of jewelry retail. One connected system.

From customer relationship to POS transaction to the work behind it.

PIRO Retail connects the three parts of a jewelry operation that usually live in separate tools: clienteling, point of sale, and back-office operations. One customer, one inventory record, one source of truth — across the entire workflow.

01

Personalized clienteling

Add-on
Personalized clienteling in PIRO Retail
  • AlertsTimely nudges for follow-ups, birthdays, anniversaries and service reminders.
  • AI AssistNext-best actions and recommendations built from real purchase and service history.
  • EmailCampaigns that use the customer data your store already creates.
  • BookingBook and prepare in-store appointments with full customer context.
  • WishlistCapture what a customer wants and match it against live inventory.
  • LoyaltyLoyalty, review requests and post-purchase journeys in one place.
  • AI DesignGenerate custom jewelry concepts from customer prompts and past preferences.
  • ReviewsRequest, collect and display customer reviews after service or purchase.
  • LeadsSurface high-intent leads from wishlists, anniversaries and service history.
  • CallsLog calls and follow-ups so no relationship falls through the cracks.

Who to contact, why now and what to recommend — from the history your store already has.

See how this add-on works
02

Point of sale

Point of sale in PIRO Retail
  • SalesRing up retail transactions tied to the customer and the item record.
  • RepairsTake repairs in at the counter with photos, terms, price and due date.
  • CustomQuote, specify and collect a deposit while the customer is still in front of you.
  • LayawayHold items and track scheduled payments against the balance.
  • PaymentSend a secure card payment link by email or SMS when the customer is not in-store.
  • AppraisalRecord appraisals and valuations with supporting documents and photos.
  • WishlistSave customer wants at the counter and alert them when the right item arrives.
  • MultistoreManage multiple locations from one system with shared inventory and customers.

Sales, deposits, repair intake, custom order quotes and layaway — captured once at the counter.

See how it works
03

Back of house

Back of house in PIRO Retail
  • JobsRoute jobs through the bench with statuses, owners and deadlines.
  • StockFinished jewelry, diamonds, stones, metals and components with jewelry attributes.
  • MemoSeparate what you own from vendor-owned goods and know what must go back.
  • BuyingReorder points and purchase orders that keep the case stocked without overbuying.
  • AccountPush financial data to QuickBooks instead of re-keying it.
  • ReportsPre-built reports plus a no-code builder for the views your store needs.
  • WebsiteKeep your online catalog and inventory in sync with Shopify and other channels.
  • ShippingGenerate labels and track shipments through FedEx, UPS and ParcelPro.

Work orders, inventory and memo, purchasing, accounting and reporting behind the counter.

See how it works
01

PIRO Clienteling · Early access

Add-on

Connect the work behind the sale to the relationship after it.

A jewelry sale is rarely a one-off. PIRO Clienteling turns customer, purchase and service context into the next action — who to contact, why now and what to recommend.

Customers

One record per client: conversations, purchases, repairs, custom orders and the pieces they already own.

Sales pipeline

Track opportunities from first enquiry to closed sale, so a $12,000 engagement lead never sits forgotten in an inbox.

Selling tools

Wishlists, product recommendations, appointments and virtual co-shopping for clients who can't come in.

Marketing

Targeted campaigns and messages built from real purchase history instead of a generic mailing list.

Retention

Service reminders on owned items, loyalty, and review requests at the moment the customer is happiest.

Clienteling without a separate customer-data layer.

Instead of adding another system beside your POS, PIRO Clienteling is designed to work from the operational context already created by sales, orders, repairs and inventory.

Get early access
02

Point of sale

Jewelry store POS — sales, custom quote and repair

The POS screen stays deliberately simple, so a new associate is productive on day one — while every sale, deposit, repair and custom quote still lands in the right record.

Sales & payments

Process retail transactions and keep them tied to customer and inventory records.

Repair intake

Take the job in at the counter — item, terms, price, deposit and due date — without leaving the sale.

Custom orders

Quote, specify and collect a deposit while the customer is still in front of you.

Deposits & layaway

Keep money tied to the job it belongs to, right through to final pickup.

Remote payment

Send customers a secure payment link by email or SMS when they can't pay in-store.

Book a demo
03

Back of house

Back of house - the operational backbone of your store & workshop

Bench work, inventory, vendors, purchasing and reporting — all in one connected back office, tied to what happens at the counter.

Work orders & repairs

Jobs move through defined statuses with owners and due dates, so anyone can answer where the work stands.

Jewelry inventory

Track finished jewelry, diamonds, stones, metals and components - including the attributes, locations and movement history jewelry retailers need.

Memo & consignment

Know which inventory is yours, which belongs to a vendor and what needs to go back.

Purchasing & reorder points

Restock bestsellers before the case empties, without tying up cash in slow stock.

Accounting & reporting

QuickBooks data stays in sync, and reports come from the same records your team works in.

Book a demoDeep dive: jewelry inventory software

Product walkthrough

See the workflow, not just the feature list.

A short tour of how a sale, a repair and a custom order travel through PIRO Retail.

Book a demo ~3 min

Pricing

Simple pricing and guided onboarding

One base license, then pay only for the seats you actually need. Published up front — no configurator form before you can see a number.

Base license

$169 / month

Includes

  • SalesRing up retail transactions tied to the customer and the item record.
  • RepairsTake repairs in at the counter with photos, terms, price and due date.
  • CustomQuote, specify and collect a deposit while the customer is still in front of you.
  • LayawayHold items and track scheduled payments against the balance.
  • PaymentSend a secure card payment link by email or SMS when the customer is not in-store.
  • AppraisalRecord appraisals and valuations with supporting documents and photos.
  • WishlistSave customer wants at the counter and alert them when the right item arrives.
  • MultistoreManage multiple locations from one system with shared inventory and customers.
  • JobsRoute jobs through the bench with statuses, owners and deadlines.
  • StockFinished jewelry, diamonds, stones, metals and components with jewelry attributes.
  • MemoSeparate what you own from vendor-owned goods and know what must go back.
  • BuyingReorder points and purchase orders that keep the case stocked without overbuying.
  • AccountPush financial data to QuickBooks instead of re-keying it.
  • ReportsPre-built reports plus a no-code builder for the views your store needs.
  • WebsiteKeep your online catalog and inventory in sync with Shopify and other channels.
  • ShippingGenerate labels and track shipments through FedEx, UPS and ParcelPro.
User typeAccess levelIn base licenseAdditional users
Admin userBack-office + POS1 included$100 / month per user
POS userPOS only1 included$39 / month per user
Timekeeping userWorkshop worker—$30 / month per user
Limited user2 back-office modules of your choice—$70 / month per user

Onboarding and other services

Integrations and add-onsConsult with our sales team
ImplementationPM fee applies
Data migrationPM fee applies
TrainingCustom training available
SupportAvailable through SLA
HardwareBuy it from anywhere

Not sure which seats you need?

Tell us how many people sell, how many work the bench, and how many touch the back office. We’ll put an exact monthly figure in writing — including migration and implementation.

Switching & support

Changing POS is an operational project. We treat it like one.

Your team still has a store to run while the system changes. PIRO helps plan migration, configuration, training and go-live so the transition does not become another operational problem.

Book a demo

Data migration

Bring the information you actually need.

Configuration

Fit PIRO to the way your store works.

Training

Get each type of user comfortable with their part of the system.

Human support after go-live

Talk to a real PIRO support team when something needs attention.

Comparison

Not all jewelry software is created equal. See why PIRO Retail stands out.

Publicly available positioning, technology and pricing for the systems jewelers usually shortlist alongside us. Where a vendor publishes nothing, we say so.

Jewelry store softwareTechnologyBest forUser interfaceOngoing supportPricing
PIRO RetailCloud-basedCustom jewelry retailers with online sales channels100% of calls answered + chatFrom $169/month
The EdgeInstalled, Windows-basedTraditional retail storesPhone, email and faxFrom $4,600/store
Jewel360Cloud-basedSmaller retailers without custom jewelry managementEmail, help deskFrom $199/month
WJewelInstalled, Windows-basedTraditional retail stores50% phone, 50% emailOne-time or monthly lease
LightspeedCloud-basedRetailers with simple items and no custom jewelryNon-jewelry specific, 24/7From $109/month
DiasparkInstalled, semi-cloudCustom jewelry retailers with online sales channelsEmail, phone, live supportNo information
Crystal POSCloud-basedRetailers without custom jewelry managementHelp center, emailNo information
Pavilion POSCloud-basedTraditional retail storesNo informationFrom $199/month
JewelMateInstalled, Windows-basedTraditional retail storesEmail, remote assistanceFrom $3,500 one-time
ARMSInstalled, Windows-basedOld-school retail storesEmailFrom $8,995 one-time
e-JewelryCloud-basedTraditional retail stores with custom jewelryEmailFrom $400/month
Jewelry ShopkeeperInstalled, Windows-basedOld-school retail storesEmailFrom $1,195 one-time
RightClickInstalled, semi-cloudTraditional retail storesEmailNo information

User interface scores are our own review of each product’s publicly available screenshots and demos, on a five-star scale. Pricing is the vendor’s published starting price at the time of writing.

Integrations

Stay connected to the tools you already run on

Automated data transfer is where the efficiency actually comes from. Why pay someone to keep your website in step with your stock, or to type the same order into two systems?

Online sales

Products, prices, stock and orders stay in step with your storefronts, in both directions.

  • Etsy

Accounting

Invoices, payments and journals land in your books without a monthly re-typing session.

Diamonds & certification

Pull certificate data and supplier stone lists straight into your inventory and quotes.

  • GIA
  • RapNet

Shipping & insurance

Create labels and track shipments for repairs, memo goods and online orders in one flow.

  • FedEx
  • UPS
  • ParcelPro

Customers & messaging

Keep leads and customer conversations connected to the orders behind them.

  • HubSpot CRM
  • Twilio

Questions and answers

Jewelry POS questions we get asked most

What is jewelry POS software?

Jewelry POS software is a point of sale system built for jewelry retail. Beyond ringing up a sale, it handles jewelry-specific work such as custom orders, repairs, memo and consignment inventory, loose stones, metals and multi-attribute items like ring size, metal and finish.

How is PIRO Retail different from a basic POS?

A basic POS closes the transaction. PIRO Retail keeps the transaction connected to the work that follows it — the quote, the deposit, the custom order or repair job, the materials used, the job status, the balance and the customer history.

Can PIRO Retail manage repairs?

Yes. Repairs are taken in at the counter and tracked through defined statuses with due dates, so any associate can see where a job stands and what the customer still owes.

Can PIRO Retail manage custom orders?

Yes. Customer, quote, specifications, deposit, job status, due date and final payment stay connected on the same order from idea to pickup, which protects the margin you priced the job at.

Can PIRO handle memo, loose stones and metals?

Yes. PIRO Retail tracks loose stones, metals and components alongside finished goods, and separates inventory you own from memo and consignment goods that belong to a vendor.

Does PIRO Retail integrate with Shopify?

Yes. PIRO Retail connects with Shopify so products, inventory and online orders stay in sync with store operations instead of being maintained twice. QuickBooks, Etsy, GIA, RapNet, FedEx, UPS, ParcelPro and Twilio also connect.

Is PIRO Retail cloud-based?

Yes. Both the POS and the back office run in the browser, so there is no in-house server to buy, patch or replace, and the system works on tablets and laptops — including at a trade show.

Does PIRO Retail work for multiple stores?

Yes. Inventory locations and movement tracking let you run several stores or stock locations and see where valuable inventory actually is.

How much does PIRO Retail cost?

PIRO Retail starts at $169 per month, which includes one admin user and one POS user. Additional users, integrations, data migration, implementation and training are configured around your operation.

What is PIRO Clienteling?

PIRO Clienteling is an upcoming module that turns customer, purchase and service context inside PIRO into next actions: who to contact, why now and what to recommend. It covers notifications, appointments, wishlists, campaigns, loyalty and retention, and is available in early access.

Do I still need a separate clienteling or CRM platform?

PIRO Clienteling is designed to work from the operational context already created by sales, orders, repairs and inventory, so you do not have to maintain a separate customer-data layer beside your POS.

Can PIRO help migrate data from my current jewelry POS?

Yes. Migration, configuration, training and go-live are planned with you as a project, so the switch does not disrupt the store while it is running, and support stays available after go-live.

Move your jewelry business forward

Book a free walkthrough of your own workflow

Bring your real processes — the custom orders, the repair backlog, the memo goods. We will show you how they run in PIRO Retail, and talk through configuration and licensing.